Moore Allen & Innocent, Land & Estate Agents, Auctioneers & Valuers since 1845 at 33 Castle Street, Cirencester

Contacts

Phone:
+44 1285 648100

Address:
33 Castle Street, Cirencester, England GL7 1QD

Web site:
mooreallen.co.uk

Categories:
Real estate agency  

Send updates

Working times

Reviews

• ★ ☆ ☆ ☆ ☆

  17.11.2018

  Ilana Yeshayahoo
  I would not recommend them at all for renting a property. Incompetent staff, don't respond to emails/calls and don't carry out work that they said they would. Left without a working shower for weeks leading up to Xmas and only because of persistent daily calls was anything ever done about it. This week they sent a contractor to our house without any prior notification while I was out of the house, which left the dog in a distressed state when I got back. For a name with such a good reputation in the area I am completely shocked at the lack of service and competence having rented a house from them. I hope to find another property as soon as possible with a different letting agency.
• ★ ☆ ☆ ☆ ☆

  10.04.2018

  George Miller
  Corners cut while you wait
  
  My experience as a Moore Allen Innocent tenant was generally good. They let themselves down badly over their handling of the end of my tenancy. Once you cease to be a source of revenue for them, you cease to be worthy of much consideration, I suspect. Specifically:
  
  1. Poor communication: it took almost three weeks after the end of my tenancy and multiple calls and emails to elicit *any* response at all from the relevant person. Some subsequent emails went unanswered. The code of conduct of the Association of Residential Letting Agents (ARLA), their professional body, stipulates that members should ‘communicate promptly, regularly, politely and fairly’. They definitely fail on at least two out of four.
  
  2. Lack of transparency over check-out process: ARLA code of conduct says: ‘The check-out should be down thoroughly and a sufficiently detailed report or summary prepared with specific reference back to the Inventory/Schedule of Condition prepared prior to the tenancy’. The Tenancy Deposit Scheme says of check-out reports that: ‘photographs are best used as an addition to, not a substitute for the written word’. Moore Allen Innocent did not produce a written check-out report and did not tell me they were not producing a written report until I asked to see it. All they sent was a zip files of some photographs. The value of a report lies in it being comparative (before and after). Photographs are not comparative. The agent and landlord decided between themselves that there would be no written report, presumably as a time- and cost-saving measure for them, suggesting the tenant has no role and no say, which is also contrary to the guidelines. Offering to produce a report weeks later (based on what? memories?) is no substitute for something produced properly at the time.
  
  3. Lack of transparency over quotes: The code of conduct of the Association of Residential Letting Agents says that ‘quotes/receipts [should] provide a sufficiently detailed breakdown to clarify precisely what work is to be/was carried out in the property’. The Tenancy Deposit Scheme guidelines say that: ‘invoices/receipts/estimates/quotations’ should be ‘itemised fully to enable an accurate breakdown of the costs being charged’. Moore Allen Innocent initially provided back-of-an-envelope figures only: no named supplier, no formal quote, no quote breakdown. Subsequently they provided a breakdown, but no formal quote from an identifiable contractor. Seven weeks on, they have managed to produce only two out of four invoices despite repeated prompts.The quote for gardening work struck me as much higher than it ought to have been (though I did not dispute that there should be some deposit retention for this work), but while an agent is holding on to your deposit, there is a strong incentive to simply agree to what they propose in order to recover the balance of your deposit.
  
  4. Slow repayment: in the days of almost instantaneous bank transfers it’s hard to understand why Moore Allen took almost two further weeks to make a deposit repayment following an almost three-week wait to hear anything from them at all. The Tenancy Deposit Scheme guidelines say ‘the landlord should return to the tenant any portion of the deposit that is not subject to a dispute, immediately’.
  
  I would recommend prospective tenants to be cautious over all of the above, and I’d recommend Moore Allen Innocent work much harder to ensure that the end-of-tenancy process is significantly more open, transparent and professional.

Photos

The nearest specialists

• Geoffrey Carr

    Cirencester, England

  General contractor

  Detail Address: 33 Ashcroft Road, Cirencester, England GL7 1QZ . Phone: +44 7719 896039. Website: geoffreycarr.co.uk.
• Dr Alan M Gwynn

    Cirencester, England

  Doctor

  Detail Address: The Avenue Surgery, 1 The Avenue, Cirencester, England GL7 1EH . Phone: +44 1285 653122.
• Dr Shalin Mehra - Chipping Manor Dental Practice (Cirencester)

    Cirencester, England

  Dentist

  Detail Address: 56 Ashcroft Road, Cirencester, England GL7 1QX . Phone: +44 1285 641686. Website: rodericksdental.co.uk.
• Corinium Veterinary Surgery Ltd

    Cirencester, England

  Veterinary care

  Detail Address: Querns Business Centre, Whitworth Road, Cirencester, England GL7 1RT . Phone: +44 1285 652008. Website: coriniumvet.co.uk.
• T R W Automotive Electronics

    Cirencester, England

  Car repair

  Detail Address: Phoenix Way, Cirencester, England GL7 1QG . Phone: +44 1285 657981.
• Designrock Ltd

    Cirencester, England

  General contractor

  Detail Address: Rear Studio, 80 Cricklade Street, Cirencester, England GL7 1JN . Phone: +44 1285 654916. Website: designrock.com.

  Open